Deaf Learn Now

Accessibility standards for customer / learner service policy

Deaf Learn Now strives to provide exceptional service to all customers including people with disabilities. To do so it will facilitate the implementation of the Accessibility for Ontarians with Disabilities Act (2005) AODA), and Ontario Regulation 429/07 (Accessibility Standards for Customer Service).

Our Commitment

Deaf Learn Now is committed to providing people with disabilities equal access to, and benefit from, our goods and services. To ensure the outcome, all operational policies and procedures are developed under the guidelines of dignity, independence, integration and equality of opportunity, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

Providing Goods and Service to People with Disabilities

To meet our commitment, Deaf Learn Now accepts responsibility in the following areas:


Deaf Learn Now will ensure that staff communicate with people with disabilities in a way that will take into account their disability. In order to achieve this goal all staff will be trained on how to effectively interact and communicate with people with various types of disabilities. In addition, Deaf Learn Now will provide alternate methods of communication upon request.

Use of Assistive Devices

Deaf Learn Now recognizes that some individuals with disabilities use assistive devices in order to access services. Deaf Learn Now will permit these individuals to use their assistive devices to obtain, use or benefit from its services.

Staff Training

Deaf Learn Now will provide training to its staff about the provision of services to persons with disabilities. The training will include a review of this policy, the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, as well as the requirements of the Accessibility Standards for Customer Service.

The training will also include:

  • How to interact and communicate with persons with various types of disabilities, including those who use assistive devices, service animals or support persons;
  • how to use equipment or devieces that may be available that may help with the provision of services to persons with disabilities;
  • and, what to do if a person with a disability is having difficulty accessing Deaf Learn Now services.

Comments and Complaints

Comments or complaints regarding Deaf Learn Now provision of services to persons with disabilities can be made, in person, in writing or by phone, to:

Matt Foran
Manager, Deaf Learn Now
416.415.5000 x.3859

Sonia Proulx-Prusin
Intake Officer, Deaf Learn Now